Terms of use and sale
Courtesy translation. The French version is the reference: if the two differ, the French text prevails.
These terms govern the use of Bladayaa (website and app) by individuals. By reserving or creating an account, you accept them. The French version is the reference.
Showcase website and apps
- The website presents Bladayaa and receives contact/partnership requests. Reservations, favourites, accounts and pickups are managed in the mobile apps.
- Old booking URLs lead to the app. The website does not confirm reservations, payment or pickup on your behalf.
Who is who
- The service is published by the publisher of Bladayaa (a project in its launch phase, Rabat, Morocco). Contact: contact@bladayaa.ma.
- Bladayaa connects shops and individuals. The shop is the seller of the basket: it prepares the contents, sets the price and hands it over. Bladayaa is neither a producer nor a seller of the products.
- Each page shows the name and address of the shop offering the basket.
The service
- Shops publish, at the end of the day, baskets made of unsold products, in limited quantity and for a specific pickup slot.
- The exact contents of a surprise basket vary with the products available when it is prepared; the information shown is provided by the shop.
- In the apps, you can browse bags without an account. Reservations use the available account flow (email code or Apple/Google where offered), require the requested contact details and acceptance of these terms.
Price and payment
- Prices are in Moroccan dirhams (MAD), all taxes included. The price shown is the price to pay, with no fees added by Bladayaa.
- There is no online payment: you pay the shop on site, at pickup, by the payment methods it accepts (cash). No banking data is requested.
- If online payment is ever offered, it will be announced before it is activated and these terms will be updated.
- A referral discount voucher, if you have one, is deducted from the amount to pay on site; it is shown before you confirm.
Reservation and pickup
- When the server accepts the reservation, its confirmation and pickup code appear in the app, which you show to the shop or validate by scanning the QR code displayed at the counter.
- Pickup is only possible during the indicated slot. A basket not collected during the slot is marked “not collected”: since nothing was paid online, there is nothing to refund.
Cancellation, missed pickup and withdrawal
- You can cancel for free up to 2 hours before the start of the slot, from your reservations. After that, the reservation can no longer be cancelled.
- Law No. 31-08 provides a withdrawal right for distance sales, with an exception for goods liable to deteriorate or expire quickly (article 38). This exception depends on the products and does not automatically apply to every food bag. It does not limit remedies for defects or non-conformity. Cancellation up to 2 hours before the pickup window remains available under the service rules.
- After a missed pickup, your new reservations may be suspended until you regularize (scanning the shop’s QR code on the pickup day, or contacting support). Repeated missed pickups may lead to account suspension. You can contest a decision by writing to us.
- The details are on the “Cancellation and refunds” page.
Allergens and food safety
- Potential allergens are shown when supplied by the shop. Missing information does not mean that allergens are absent. If you have an allergy, tell the shop at pickup: it remains the most reliable source on the exact composition of products.
- Consume the products quickly after pickup and keep them cold where applicable.
Basket contents: the shop’s responsibility
- Bladayaa is a technical platform connecting independent shops with individuals. Each basket is chosen, prepared, stored and handed over by the shop offering it, under its sole responsibility as a food business operator, in accordance with Law No. 28-07 on food safety and the hygiene rules applicable to its activity. Bladayaa is not the producer, seller or carrier of the products and never holds them.
- The shop alone is responsible, in particular, for: hygiene, freshness and use-by dates; the cold chain until handover; the announced contents, quantity and value; the accuracy of allergen information and labelling; and the conformity of the basket handed over with what was reserved.
- The shop provides its offer information. Some photographs are illustrations and do not guarantee the exact contents of a surprise bag. Product quality or safety complaints should be addressed to the seller, with help from Bladayaa if needed. This allocation does not remove consumer remedies or liability for Bladayaa’s own fault or statutory duties.
- Bladayaa will still help you: on request we forward your complaint to the shop with the reservation details, we can suspend an offer or a partner, and we cooperate with the competent authorities, including ONSSA. If you have a health problem, see a doctor and, if possible, keep the product and its packaging.
After collection
- From handover onwards, storing, transporting and eating the products is your responsibility. Check appearance, smell and dates before eating; eat promptly; keep fresh products cold. If in doubt, do not eat the product.
- A surprise basket may contain allergens, including traces. If you have an allergy, do not reserve without confirmation from the shop.
Bladayaa’s liability
- Bladayaa is responsible only for the connection service it provides: displaying offers published by shops, reservations, pickup codes and support. It strives to provide an available and accurate service but cannot guarantee the absence of interruptions or errors.
- These limits apply to the extent permitted by law. Nothing in these terms excludes Bladayaa’s liability for its own faults or limits the rights Law No. 31-08 grants you as a consumer.
- You undertake to give accurate information, not to reserve baskets you do not intend to collect and not to misuse the service.
Personal data protection
- Apps process account and reservation data; the website processes contact, partnership and rights requests. The recipients are the shop concerned, the Bladayaa team and its technical providers. Under law no. 09-08, you have the right to access, rectify and, for legitimate reasons, object, which you can exercise by writing to contact@bladayaa.ma.
- The details are in the privacy policy.
Intellectual property
- The Bladayaa brand, its logo, the mascot, and the texts and graphics of the site and app are protected. Photographs of shops belong to their authors or are illustrations.
Complaints and governing law
- For any complaint, first write to contact@bladayaa.ma: we look for an amicable solution. You may also contact a consumer protection association.
- These terms are governed by Moroccan law. Failing an amicable agreement, the competent Moroccan courts hear the dispute, without prejudice to mandatory consumer protection rules.
Changes
- We may change these terms; the version published on this page applies to reservations made after its date. Reservations already confirmed remain governed by the version in force when you made them.
Price and stated saving
- The amount due is confirmed for the reservation, stated in DH and paid in cash to the shop. The reference value must reflect prices actually charged for the relevant products. The stated saving is the difference from that value; it does not promise exact contents for a surprise bag.
- Illustrative images show a type of product. Report a difference from the stated characteristics to the shop and our team; your conformity rights remain applicable.
Pickup by a friend
- Where available in your app, you may share a pickup link with a chosen person. Keep the link private. The friend follows the app instructions and pays the shop in cash. The reservation stays associated with your account.
- Check the status in the app before travelling or changing the friend. Sharing a link alone does not confirm acceptance or pickup.